Studded cross phone case
Soft phone case
anti slip
TPU
Light weight
This Shipping Policy outlines how orders from [Your Brand Name] are processed, shipped, and delivered within the United Kingdom and internationally. It ensures transparency, sets customer expectations, and clarifies responsibilities in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
2. Shipping Destinations
Domestic: United Kingdom mainland.
Special Regions: Highlands, Islands, Northern Ireland, Channel Islands, and Isle of Man—may incur additional shipping fees and extended delivery times.
International: Selected international countries only. Customs, import duties, and taxes may apply and are the responsibility of the customer.
Certain items (e.g., aerosols, flammable products) may have shipping restrictions. Any restrictions will be clearly indicated at checkout.
3. Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding UK holidays).
Orders received after 3 PM or on weekends/holidays will be processed the next business day.
During peak periods or high-volume promotions, processing times may extend; customers will be notified accordingly.
4. Shipping Methods & Costs
Shipping Method
Estimated Delivery Time (UK)
Cost
Standard (DPD / Royal Mail)
2–4 business days
£3.95
Express (Next-Day)
1–2 business days
£7.95
Free Shipping
Orders over £75
3–5 business days
International shipping costs vary by destination and are calculated at checkout. Any customs duties, VAT, or taxes are the customer’s responsibility.
Local Delivery / Pickup
If applicable, customers can opt for:
Local delivery within 15 miles: £5 fee, 1–2 days delivery
Click & Collect at designated locations: Free, based on availability
5. Tracking & Notifications
Once shipped, customers receive a confirmation email with a tracking number.
Tracking links are active within 24 hours of dispatch.
Customers are responsible for ensuring their contact information is accurate for delivery notifications.
6. Delivery Issues
Delivery times are estimates; delays may occur due to weather, high demand, or courier/network issues.
If a parcel is lost, returned, or damaged, contact us at info@vidianlondon.com
We will investigate, and offer replacement or refund in line with our Returns Policy.
Customers are responsible for providing accurate delivery addresses and relevant instructions. Failed deliveries caused by incorrect information may incur re-delivery fees.
7. International Shipments
Customers are responsible for any import duties, taxes, or customs clearance fees.
Delivery times will vary; estimates exclude customs delays.
Certain countries may have restricted items; these will be communicated at checkout.
8. Customer Responsibilities
To facilitate timely delivery, customers should:
Provide full and accurate shipping details.
Follow courier instructions for collection or delivery.
Respond to courier communications if needed.
9. Shipping Disclaimer
We are not liable for delays caused by force majeure events (weather, strikes, natural disasters).
Shipping times reflect typical scenarios; individual cases may vary.
All conflict with the UK Consumer Law will defer to statutory consumer rights.
10. Contact Information
For questions or issues regarding shipping, please contact:
Email: info@vidianlondon.com
Working Hours: Mon–Fri, 9 AM–5 PM
11. Policy Updates
This Shipping Policy may be updated periodically. Customers should review the latest version on our website vidianlondon.com. Significant changes will be communicated where feasible.
Summary:
Our priority is timely, reliable delivery. Orders are processed quickly, shipped via trusted carriers, and accompanied by tracking information. Transparency around costs, delivery times, international duties, and responsibilities ensures a trusted shopping experience.
This policy complements our Returns Policy and Website Terms & Conditions.
Returns and Exchanges
Return and Exchange Policy
Returns
You have 30 days from the date of delivery to return items.
Items must be unworn, unwashed, and with original tags attached.
To initiate a return, please contact our customer service at [email/contact link].
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Exchanges
Exchanges are accepted within 30 days of delivery.
If the desired item is unavailable, we offer a refund instead.
Please ensure the item being exchanged is in its original condition.
Refunds
Refunds will be processed to the original payment method within 14 days of receiving the returned item.
Shipping costs are non-refundable unless the product is faulty.
Faulty or Incorrect Items
If you receive a faulty or incorrect item, we will cover return shipping and provide a replacement or full refund.
Contact Us
For any returns or exchanges, please email info@vidianlondon.com
Direct-to-Film (DTF) printing produces vibrant, durable designs but requires careful handling to preserve the print and fabric. Here is a detailed care guide tailored for DTF printed hoodies:
1. Washing Instructions
Temperature: Wash in cold or lukewarm water (≤ 30°C / 86°F) to prevent print degradation.
Cycle: Use the gentle or delicate cycle on your washing machine.
Detergent: Opt for a mild, non-bleach detergent. Avoid fabric softeners as they can weaken adhesive bonds in DTF prints.
Inside Out: Always turn the hoodie inside out to protect the printed design from abrasion.
2. Drying Guidelines
Air Dry: Preferably air-dry flat on a clean surface or hang to dry. Avoid direct sunlight, which can fade colors.
Tumble Dry: If necessary, use a low heat setting, but this is not recommended for longevity.
3. Ironing Guidelines
Do Not Iron Directly: Never iron over the DTF print; high heat can melt or alter the ink.
Protective Layer: If ironing is needed, place a thin cloth or parchment paper over the print and use a low heat setting.
Steam: Avoid direct steam on the printed area as it can affect adhesion.
4. Storage Tips
Fold Carefully: Store hoodies folded rather than hung to avoid stretching around the printed area.
Cool, Dry Place: Keep away from excessive humidity, which can weaken print adhesion.
5. Additional Tips
Spot Cleaning: For small stains, spot clean with a soft cloth and mild detergent rather than frequent full washes.
Avoid Abrasive Surfaces: Minimize contact with rough surfaces that can scratch the print.
Longevity: Limit exposure to harsh chemicals such as bleach, acetone, or strong solvents.
Summary
By following these steps—washing inside out with mild detergent, air-drying, avoiding direct heat on prints, and careful storage—DTF printed hoodies can maintain vibrant designs and fabric integrity for years. Proper maintenance maximizes both wearability and the lifespan of the print
