This Shipping Policy outlines how orders from [Your Brand Name] are processed, shipped, and delivered within the United Kingdom and internationally. It ensures transparency, sets customer expectations, and clarifies responsibilities in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

2. Shipping Destinations

• Domestic: United Kingdom mainland.

• Special Regions: Highlands, Islands, Northern Ireland, Channel Islands, and Isle of Man—may incur additional shipping fees and extended delivery times.

• International: Selected international countries only. Customs, import duties, and taxes may apply and are the responsibility of the customer.

Certain items (e.g., aerosols, flammable products) may have shipping restrictions. Any restrictions will be clearly indicated at checkout.

3. Order Processing

• Orders are processed within 1–2 business days (Monday–Friday, excluding UK holidays).

• Orders received after 3 PM or on weekends/holidays will be processed the next business day.

• During peak periods or high-volume promotions, processing times may extend; customers will be notified accordingly.

4. Shipping Methods & Costs

International shipping costs vary by destination and are calculated at checkout. Any customs duties, VAT, or taxes are the customer’s responsibility.

Local Delivery / Pickup

If applicable, customers can opt for:

• Local delivery within 15 miles: £5 fee, 1–2 days delivery

• Click & Collect at designated locations: Free, based on availability

5. Tracking & Notifications

• Once shipped, customers receive a confirmation email with a tracking number.

• Tracking links are active within 24 hours of dispatch.

• Customers are responsible for ensuring their contact information is accurate for delivery notifications.

6. Delivery Issues

• Delivery times are estimates; delays may occur due to weather, high demand, or courier/network issues.

• If a parcel is lost, returned, or damaged, contact us at info@vidianlondon.com

• We will investigate, and offer replacement or refund in line with our Returns Policy.

• Customers are responsible for providing accurate delivery addresses and relevant instructions. Failed deliveries caused by incorrect information may incur re-delivery fees.

7. International Shipments

• Customers are responsible for any import duties, taxes, or customs clearance fees.

• Delivery times will vary; estimates exclude customs delays.

• Certain countries may have restricted items; these will be communicated at checkout.

8. Customer Responsibilities

To facilitate timely delivery, customers should:

1. Provide full and accurate shipping details.

2. Follow courier instructions for collection or delivery.

3. Respond to courier communications if needed.

9. Shipping Disclaimer

• We are not liable for delays caused by force majeure events (weather, strikes, natural disasters).

• Shipping times reflect typical scenarios; individual cases may vary.

• All conflict with the UK Consumer Law will defer to statutory consumer rights.

10. Contact Information

For questions or issues regarding shipping, please contact:

Email: info@vidianlondon.com

Working Hours: Mon–Fri, 9 AM–5 PM

11. Policy Updates

This Shipping Policy may be updated periodically. Customers should review the latest version on our website vidianlondon.com. Significant changes will be communicated where feasible.

Summary:

Our priority is timely, reliable delivery. Orders are processed quickly, shipped via trusted carriers, and accompanied by tracking information. Transparency around costs, delivery times, international duties, and responsibilities ensures a trusted shopping experience.

This policy complements our Returns Policy and Website Terms & Conditions.

Returns and Exchanges

Return and Exchange Policy

1. Returns

   • You have 30 days from the date of delivery to return items.

   • Items must be unworn, unwashed, and with original tags attached.

   • To initiate a return, please contact our customer service at [email/contact link].

   • Customers are responsible for return postage costs unless the item is faulty or incorrect.

2. Exchanges

   • Exchanges are accepted within 30 days of delivery.

   • If the desired item is unavailable, we offer a refund instead.

   • Please ensure the item being exchanged is in its original condition.

3. Refunds

   • Refunds will be processed to the original payment method within 14 days of receiving the returned item.

   • Shipping costs are non-refundable unless the product is faulty.

4. Faulty or Incorrect Items

   • If you receive a faulty or incorrect item, we will cover return shipping and provide a replacement or full refund.

5. Contact Us

   • For any returns or exchanges, please email info@vidianlondon.com